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Ticketing Information
Tickets
Tickets for all events at The Platform can be purchased in the following ways:
Online
Visit theplatformkendall.org
- Online ticket sales close one hour prior to the performance start time.
By Phone
Call 617-999-0500 during our regular phone hours: Monday: 10AM–5PM and Tuesday–Friday: 12PM–6PM
- Phone sales will also be open two hours prior to the first scheduled performance of the day.
In Person
Beginning in November 2026, tickets may be purchased in person at The Platform Box Office:
The Platform
315 Kendall St.
Cambridge, MA 02142
Box Office Hours
Tuesday–Friday: 12PM–6PM
- The Box Office will also be open two hours prior to the first scheduled performance of the day through one hour after the start of the last scheduled performance of the day.
Payment Methods
- The Platform Box Office accepts cash, all major credit cards, and most digital wallet payments.
- Checks are not accepted.
Please note: Phone and in-person ticket sales for future performances are unavailable during the hour prior to a scheduled performance to allow staff to assist patrons attending that performance.
Accessible Tickets
Accessible seating may be purchased online or by calling the Box Office at 617-999-0500. For detailed information about accessible seating options and accommodations, please visit our Accessibility page.
Seating Chart
Please refer to the Takeda Theater seating chart for information about accessible seating, companion seating, overhangs, and seating locations throughout the theater.
Order Confirmations
An order confirmation email will be sent immediately after any purchase made online, by phone, or in person. Confirmation emails are sent from info@theplatformkendall.org. We recommend adding this email address to your contacts, as some email providers may route messages to spam or promotional folders.
If you do not receive a confirmation email, please contact the Box Office for assistance.
Service Fees
All tickets purchased online and by phone are subject to service fees. Service fees help cover the costs associated with presenting performances and events, including box office operations, credit card processing fees, ticketing software, and website maintenance.
Service fees are charged per ticket and vary based on the final ticket price, as follows:
| Ticket Price | Service Fee |
|---|---|
| $0.01-$30.00 | $6.00 |
| $30.01-$50.00 | $7.00 |
| $50.01-$70.00 | $8.00 |
| $70.01+ | $9.00 |
Service fees are waived for all in-person ticket purchases and for Global Arts Live members purchasing tickets to performances presented by Global Arts Live.
Refund and Exchange Policy
All ticket sales are final. Refunds and exchanges are not available unless otherwise authorized by the venue renter or presenter of the performance. Ticket service fees are non-refundable.
For information about the Global Arts Live ticket exchange policy, please click here.
Age & Ticket Requirements
Every person, regardless of age, must have a ticket to enter. All ages are welcome unless otherwise stated on the ticket or event page.
Ticket Discounts
Available discounts vary by performance and are determined by the venue renter or presenter.
For information about discounts offered for Global Arts Live events, please click here.
Ticket Delivery
Tickets purchased for events at The Platform may be delivered in the following ways:
Print-at-Home PDF
- An email containing your PDF ticket(s) will be sent beginning seven days prior to the event. Tickets purchased after that date will be delivered in a separate email shortly after the order confirmation.
- PDF tickets may be printed or displayed on a mobile device for entry.
- All PDF tickets are sent from info@theplatformkendall.org. We recommend adding this email address to your contacts, as some email providers may route messages to spam or promotional folders.
- PDF tickets cannot be distributed earlier than seven days prior to the event.
Standard Mail
- Please allow up to seven days for tickets sent by mail to arrive.
- Orders with mailing addresses outside the continental United States will automatically be held at Will Call.
Will Call
- Tickets held at Will Call may be picked up at The Platform Box Office beginning two hours prior to the performance start time.
- Patrons may also visit the Box Office during regular business hours to have tickets printed in advance of a performance.
- Please present a valid photo ID when picking up Will Call tickets or requesting advance printing of tickets.
Please note: The Platform reserves the right to limit available delivery methods for specific events, ticket types, or individual orders at its discretion.
Missing Tickets
If you have not received your tickets for an event at The Platform, please contact the Box Office at info@theplatformkendall.org or 617-999-0500 for assistance.
Tickets may be reissued in advance of the performance or in person at the Box Office during regular business hours and beginning two hours before the performance. Patrons requesting ticket reprints in person must present a valid photo ID.
Ticket Transfers
Tickets purchased through The Platform may be transferred to another party in the following ways:
- PDF tickets may be forwarded directly to the new ticket holder.
- Mailed tickets may be given to the new ticket holder, or the Box Office can be contacted to reissue the tickets via email or place them at Will Call.
- Will Call tickets may be transferred by contacting the Box Office to update the name of the individual picking up the tickets. A valid photo ID is required for all Will Call pickups.
We recommend contacting the Box Office at info@theplatformkendall.org or 617-999-0500 to update the patron name associated with the order for all ticket transfers. This will help avoid any issues or questions at the time of entry.
Cancellations & Weather Policies
If an event is canceled or rescheduled, ticket holders will be notified by email and/or text message as soon as possible with available options determined by the performer or presenter.
During inclement weather, please visit theplatformkendall.org for the latest event updates. Weather-related cancellations are rare, and patrons should use their best judgment when deciding whether to travel to the venue.
Third-Party Ticket Purchases
The Platform cannot guarantee the validity of tickets purchased from sources other than theplatformkendall.org, my.theplatformkendall.org, or the official website of the performer or presenting organization.
If you purchase tickets from an unauthorized or unverified reseller, you may be denied entry if the tickets are invalid, duplicated, altered, or otherwise ineligible for admission.
If you believe you purchased invalid tickets from a third-party seller, we recommend contacting the seller directly to request a refund. You may also wish to contact your credit card company to dispute the charge, if applicable.
Tickets that are purchased and resold in violation of venue, presenter, or event policies may be subject to cancellation without notice.
Questions?
For assistance with ticket purchases, confirmations, delivery, or accessibility requests, please contact the Box Office at info@theplatformkendall.org or 617-999-0500.