Privacy Policy.

585 Arts, Inc. doing business as The Platform (“we,” “our,” “us”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have regarding your data when you interact with our websites including theplatformkendall.org and my.thekendallplatform.org, The Platform social media accounts, and all in-person Box Office transactions.

As World Music, Inc. doing business as Global Arts Live provides administrative services, including marketing and fundraising, for The Platform, this policy also applies to any use of Global Arts Live online properties including globalartslive.org, my.globalartslive.org, Global Arts Live social media accounts, and any in-person or mailed transactions.

INFORMATION WE COLLECT

We collect information in several ways to provide services, process transactions, and improve your experience. When you make a ticket purchase, donation, create an account, subscribe to our newsletter, or engage in other transactions, we may collect:

  • Name
  • Postal or billing address
  • Email address
  • Phone number
  • Payment information
  • Location via IP address
  • Device being used to access our website
  • Previous history with our website
  • Account credentials
  • Communication preferences
  • Other usage data

We may provide you with the option to register with us using your existing social media account details. If you chose to register this way, we will collect certain profile information about you from the social media provider.

Even if you do not intentionally send us any personal information, we collect certain non-personal information about how you use our website automatically, including:

  • IP address and approximate location
  • Device type and browser
  • Pages visited and actions taken
  • Traffic patterns and usage statistics

This non-personal, aggregated data cannot reasonably identify you and is used for statistical and legitimate business purposes.

COOKIES

We use cookies and similar technologies to personalize content and advertising, understand how visitors use our site, and to measure marketing effectiveness.

Cookies do not personally identify users; they are sent back only to the website that deposited them when a visitor returns to that site.

We use tools such as Google Analytics, Google Ads, and Meta (Facebook/Instagram) tracking technologies to understand user behavior, including pages viewed, items added to cart, and purchases.

Users can get information on Google’s privacy policy here, and control and disable cookies through their browser settings.

Facebook users can see in ad preferences which advertisers are currently running campaigns using their contact information. Facebook users who don’t want this data used to show them ads can also turn it off in ad preferences.

You may control or disable cookies through your browser settings. Additional resources are available at www.aboutcookies.org.

INFORMATION FROM THIRD PARTIES

We may seek and receive personal information about you from third-party sources. This information helps us reach audiences who are likely to be interested in our programming and mission. These third parties may include:

  • Data providers
    • Including demographics and giving capacity
  • Publicly available information (including LinkedIn)
  • Mail houses
  • Other nonprofit arts agencies
  • Marketing partners

HOW WE USE YOUR INFORMATION

We use information that we collect about you or that you provide to us, including any personal information to present our website and its contents to you, to:

  • Operate and present our website
  • Process transactions and fulfill purchases
  • Communicate with you about your account or orders
  • Provide newsletters, updates, and promotional materials (if you opt in)
  • Improve our services, website, and user experience
  • Conduct research and development
  • Enforce our rights under contracts
  • Comply with legal obligations, including responding to any government or regulatory request

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

MAILING LISTS & COMMUNICATION PREFERENCES

You may customize your email and mail preferences to identify if, and when, you would like us to communicate with you. If you’ve elected to receive email, The Platform may send you:

  • Event announcements
  • Special offers
  • Organizational updates
  • New services or programs

Every email includes an unsubscribe link. You may also request removal by emailing info@theplatformkendall.org.

To remove yourself from direct mailings, please contact The Platform at info@theplatformkendall.org and include your name and mailing address.

We may, on occasion, exchange postal mailing addresses with nonprofit arts organizations and/or sponsors.

HOW WE SHARE YOUR PERSONAL INFORMATION

We do not sell your personal information. However, we may share it in the following circumstances:

  • Renters: If you purchase tickets or register for an event at The Platform that was produced by a third party, we may share your name, address, phone number, email, and purchase details. These partners may use your information for their own marketing purposes. The Platform is not responsible for any actions or offers sent by these organizations.
  • Service Providers: We work with trusted third‑party vendors who assist with
    • Customer support
    • Hosting and database management
    • Analytics and advertising
    • Email delivery
    • Payment processing
    • Ticketing and CRM services

Current service providers include, but are not limited to,

Tessitura: A cloud-based platform that allows us to manage and analyze our interactions with past, current, and potential ticket buyers, donors, renters, and more. Tessitura uses other companies for services like payment processing. You can find the Tessitura Privacy Policy here https://www.tessituranetwork.com/About/Privacy#

Wordfly: An email service provider which helps manage our communications, such as our newsletter. You can find Wordfly’s Privacy Policy here: https://www.wordfly.com/privacy-policy/#

Google: A web analytics service that tracks and reports website traffic. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having your activity available to Google Analytics by installing the Google Analytics opt-out browser add-on. For more information on the privacy practices of Google, visit https://policies.google.com/privacy.

Meta: We use the Facebook Pixel and Conversions API for advertising and analytics.

We may occasionally present a special contest, sweepstake, or other promotion that may be sponsored by a third party. To qualify for entry, we may ask you to provide personal information. If we plan to share the personal information we request from you with the promotion’s sponsor, we will notify you at the point at which the information is collected, such as in the promotion’s official rules.

FINANCIAL INFORMATION

The Platform will protect all personal information that you share with us.

  • Credit card numbers are used only to process payments.
  • Card data is not stored on our web servers.
  • Stored card information is masked (e.g.,
  • XXXXXXXXXXX1234).
  • Occasionally full credit card information may be requested via secure online portals. Only authorized finance personnel may view information sent through these portals and only for transaction-specific purposes.
  • Any physical documentation that contains financial information will be shredded.
  • Our ticketing and donation systems maintain PCI DSS compliance.

We will retain order information for our records, but this information is never shared with third parties.

LINKS TO OTHER WEBSITES

Our website may contain links to third-party sites. We do not control the privacy policies of the destination sites, except for globalartslive.org or my.globalartslive.org. Once you leave our servers, use of any information you provide is governed by the privacy policy of the operator of the site you are visiting. We encourage you to review the privacy policies of any external sites you visit. If you cannot find the privacy policy of any of these sites via a link from the site’s homepage, you should contact the manager of that site for more information. The Platform is not responsible for the privacy practices or the content of the web sites other than theplatformkendall.org and my.theplatformkendall.org.

CHILDREN AND MINORS

Our website is not intended for individuals under 16 years old, and we do not knowingly collect personal information from children. If we discover that we have collected information from a child under 16 without parental consent, we will delete it. If you believe we may have information about a child under 13, please contact us at info@theplatformkendall.org.

GEOGRAPHIC RESTRICTIONSThe Platform is based in Massachusetts and our website is intended for use by persons located in the United States. We make no claims about accessibility or appropriateness outside the U.S.

DATA SECURITY

We use physical, electronic, and procedural safeguards to protect your information from unauthorized access, loss, or misuse. However, no method of transmitting information online is completely secure. Any transmission of personal information is at your own risk.

Where we have provided (or where you have chosen) a password for access to certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

We are not responsible for the circumvention of any privacy settings or security measures contained on the Website.

ACCESSING AND UPDATING YOUR INFORMATION

You may update your personal information at any time by visiting the My Account section of my.theplatformkendall.org.

You may also contact us at:

Phone: 617.876.4275

Email: info@theplatformkendall.org

Please include both your old and new contact information so we can update our records accurately.

CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.

USER ACCEPTANCE OF THIS POLICY

By using our website, you consent to the terms of this Privacy Policy and agree that we may use your information as described unless you opt out of communications.

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